When curiosity, collaboration and customer-centric thinking are embedded into everything you do—and when 10x thinking is ...
J.D. Power's 2024 Electric Utility Business Customer Satisfaction StudySM indicates a significant rise in satisfaction among U.S. business customers of electric utilities. After several years of ...
ShipStation reports that e-commerce success hinges on authentic customer relationships over traditional loyalty programs, focusing on quality and personalized experiences.
What made Amazon different wasn’t just its ability to acquire customers. It was a focus on building relationships. This approach has become the gold standard because the most successful companies ...
If you're a leader in a people-based business and considering replacing your team with AI, you're making a critical mistake.
TROY, Mich.--(BUSINESS WIRE)--A combination of improved business outlooks, stabilizing rates and improved communications have helped business customer satisfaction with electric utilities ...
Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...
Want to know how to create a business people love to buy from? Let’s get one thing straight: people don’t buy from businesses ...
As First Brands Group makes its way through bankruptcy court, the auto-parts supplier is bumping up against an unexpected snafu: Its customers don’t seem to know who to pay.