Most Americans believe empathy is foundational to a healthy society. But are we willing to do the hard work empathy requires?

Empathy is a strategic capability that has a direct impact on decision-making quality, trust, retention and organizational resilience.

Empathy is one of human beings’ highest qualities. Empathy is the root of most of the behaviour that we associate with “goodness.” It’s the root of compassion and altruism, self-sacrifice and charity.

What a technical blunder can teach us about communicating with patience, understanding, empathy and minimal eye rolling. Karen Friedman: What business communicators can learn from tour guides ...

We are already witnessing the dangers of this decline in empathy in various aspects of society—whether in politics, economic policies, corporate greed, or the increasing desensitization to human ...

When Sheila Confer finished reading “Rising Out of Hatred” by Eli Saslow, she wanted everyone to experience the book. Confer, an instructor for Pitt’s Greensburg campus, gathered about 400 students ...