About 200 Humana call center agents are now using artificial intelligence software to enhance customer service, according to the Wall Street Journal. The software, developed with tools from Cogito ...

For the third year in a row, Humana ranked No. 1 among health insurers for customer experience (CX) by Forrester*. Humana received the highest CX Index™ score among Health Insurers in Forrester’s ...

“Humana is committed to helping our members achieve their best health by ensuring high quality of care, improved clinical outcomes that are patient-centered, and strong customer service,” said Alan ...