Empathy is a strategic capability that has a direct impact on decision-making quality, trust, retention and organizational resilience.

In honor of Black Business Month, I am highlighting lessons on innovation and resilience from Black entrepreneurs. In interviews with Felicia Jackson, founder of CPRWrap, Monica Williams, co-founder ...

The qualities of great leadership are being redefined. Nowhere is this more evident than in high-stakes industries like real estate, where emotions can run high and relationships are paramount. While ...

I believe empathy is something every human has. It’s just a matter of activating it. The word itself comes from the Latin empatar, meaning “tied” or being in the same situation. I think of empathy as ...

Los Angeles has long been a city of innovation, creativity, and cultural influence. From Hollywood’s entertainment moguls to Silicon Beach’s tech disruptors, LA has shaped global trends for decades.

Leadership, like HVAC, is about balance, flow, and connection. Just as heating, ventilation, and air conditioning systems regulate the comfort and safety of a building, empathy regulates the flow of ...

More than 15 years ago, I realized I needed to upgrade my phone to send and receive emails. I was a graduate student balancing coursework and lab work with little downtime. One Friday, I joined ...

Analyst Insight: The supply chain and logistics sector has reached a critical point, where the focus of labor management is no longer simply acquiring talent, but managing profound organizational ...

Being an exceptional dentist isn’t just about practical skills or clinical knowledge; it’s also about putting yourself in the patient’s shoes and keeping their needs and best interests in mind. In ...

As a leader whose company serves other businesses, sometimes you find yourself in a tricky situation when trying to make a sale or close a deal. Your current or prospective customer doesn’t want to ...

Many people want guidance that truly supports their goals, yet the way advice is delivered can shape how confident they feel. How do you create space for every voice at the table? How do you build a ...