There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

“It was amazing how quick and easy it was to help the first eCHAT customer,” said Courtney Smith, Customer Experience Representative at Intoxalock. “I was quickly able to help the customer with making ...

Telecommunication services providers will increasingly use online platforms to deliver customer service as they fight against rising costs and a more competitive market, according to a new report by ...