Empathy is a strategic capability that has a direct impact on decision-making quality, trust, retention and organizational resilience.

NEW YORK (October 14, 2025)—Empathy at Work: Building Better Businesses Through People-First Leadership by Christopher Kaufman is now available on Amazon and at major booksellers. The book is ...

Once considered a universal good, empathy now divides as much as it unites. Empathy has long been viewed as a straightforward strength in leadership, but it has recently become a political flashpoint.

Envision a leadership realm where strength is harmonized with compassion and assertiveness coexists with kindness. This vision is not just an idealistic dream; it's a transformative reality achievable ...

According to former New Zealand Prime Minister Jacinda Ardern, “… leadership is not about necessarily being the loudest in the room but instead being the bridge … and trying to build a consensus from ...

Stereotypical successful leaders are often portrayed as authoritative, unshakable, and relentlessly results-driven. But that model is losing relevance. As burnout, disengagement, and turnover continue ...

Healthcare organizations face a dual imperative: deliver compassionate care while modernizing operations to improve patient experience and prove measurable value. Across the industry, leaders are ...

Leda Stawnychko has received SSHRC funding. Kris Hans does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has ...