My first assignment with a new company was to replace our current workforce management system (WFM) because it didn't have all of the functionality that we needed. When I came across the installation ...

DALLAS--(BUSINESS WIRE)--CommunityWFM, a leader in providing unified, cloud-based workforce management solutions, today formally announces its rebranding from Workforce Management Software Group to ...

The latest Workforce Management Impact Report from Info-Tech Research Group, powered by SoftwareReviews, highlights the top enterprise tools empowering organizations with advanced decision-making ...

Workforce management (WFM) sounds more inclusive than it actually is. In the call center environment, WFM encompasses four key processes: forecasting the volume of customer contacts, using the ...

The approach of managing an entire team with spreadsheets and a pinch of good luck is no longer an option to consider. The ...

Today's technology advancements and competitive landscape urge companies to digitize traditional business processes. A unified workforce management system consolidates the tools needed to maintain a ...

MONTREAL, Sept. 2, 2021 /PRNewswire/ - Valsoft Corporation Inc. ("Valsoft"), a Montreal-based company specializing in the acquisition and development of vertical market software businesses, is pleased ...

TORONTO, Nov. 2, 2021 /PRNewswire/ - SoftwareReviews, a leading source for insights on the software vendor landscape and a division of Info-Tech Research Group, has published its 2021 Data Quadrant ...

Workforce management systems are becoming increasingly powerful tools for any organization with a large mobile workforce. Recent WFM advances include the addition of analytics that automate once ...

Managing a workforce is a challenging task. The traditional methods of managing a workforce may appear tedious in the current times. However, the development of workforce management software has ...

DALLAS--(BUSINESS WIRE)--CommunityWFM, a leader in providing unified, cloud-based workforce management solutions, today formally announces its rebranding from Workforce Management Software Group to ...