Learn a foolproof framework for service recovery and how to work with angry, upset, or disappointed customers.

Burdell, an upscale restaurant serving nostalgic soul food, is the latest to be caught in contentious online debates about ...

The government should protect consumers instead of annoying them.

A suspect is on the run after he shot a bystander in the parking lot of a north Houston restaurant, HPD said. He was ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

INDIANAPOLIS — A restaurant employee is under arrest after allegedly pulling a gun on an angry customer who refused to leave. According to court documents, Indy metro police officers were called to ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Darious Davis was arrested after pulling a gun on his barber during a haircut argument and now faces multiple charges tied to the violent confrontation. Darious Davis pulled a gun on his longtime ...

JAMAICA, Queens (WABC) -- An argument between the customer and the workers escalated into gunfire at a store in Jamaica, Queens, police said. The shooting happened at Great Savings on Jamaica Avenue ...