Atlassian is unveiling "agents in Jira," which gives users the ability to assign and manage work given to AI agents the same as humans.

Rising service expectations demand connected workflows, artificial intelligence support and fewer departmental handoffs.

A number of stocks fell in the afternoon session after the "AI replacement" narrative reached a fever pitch following the release of new models from Anthropic and OpenAI. The simultaneous debut of ...

ServiceNow signed a three-year deal with OpenAI to use its intelligence models to offer AI agents to customers. ServiceNow will add OpenAI's GPT-5.2 into its enterprise platform. ServiceNow is in the ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Spiceworks Cloud Help Desk provides simple and affordable ...

Heating, ventilation, and air conditioning companies operate in a fast-moving service environment where timing, coordination, and accuracy are essential. Between emergency repairs, scheduled ...

The ability to deliver software-as-a-service (SaaS) has been around for years and most all us have already made the switch to SaaS with the bulk of our general business software products. But ...

Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...

With prices starting at just $30, with content from NFL Network and WWE, the new service looks like a tempting offer for sports fans. Alex Valdes from Bellevue, Washington has been pumping content ...

Hacking is hard. Well, sometimes. Other times, you just call up a company’s IT service desk and pretend to be an employee who needs a password reset, an Okta ...

ADDISON, Texas--(BUSINESS WIRE)--Altezza (www.altezza.io), a pioneering SEO technology and consulting company with over 15 years of experience serving enterprise eCommerce retailers, today announced ...

The commanding officer of the U.S. Coast Guard’s Centralized Service Desk was temporarily relieved by the service on Tuesday. The Coast Guard said via a press release Lt. Cmdr. George O. Ziwortin had ...